By accessing this Website, you agree to be bound by the terms and conditions appearing in this document and you accept our Privacy Policy which is available on this site. If there is anything you do not understand please email any enquiry to sales@tornevalley.co.uk. In these terms and conditions “We/us/our/Torne Valley” means Torne Valley Farm & Country Stores, “Website” means the website located at www.tornevalley.co.uk (or any subsequent URL which may replace it) and all associated websites and microsites of Torne Valley and “You/your” means you as a user of the Website.
General
The owner of this website is Torne Valley Limited whose address is Torne Valley Ltd, Bawtry Road, Tickhill, Doncaster, DN11 9EX (‘tornevalley.co.uk’/‘we’ /‘us’/‘our’). Registration number 1057235.
Your contract for purchases made through the Site is with tornevalley.co.uk.
Minors under 18 years old can only use our services with the prior consent of their parents or guardians. A minor must refrain from buying items that are restricted to adults.
No contract for the sale of any product will subsist between you and tornevalley.co.uk until tornevalley.co.uk confirms that the product(s) have been dispatched to you by a confirmation email. This confirmation of shipment e-mail amounts to an acceptance by tornevalley.co.uk of your offer to buy goods from tornevalley.co.uk (whether or not you receive that e-mail).
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible, cancel and refund your order.
If you are ordering any machinery which receives a warranty, you accept that the registration in the warranty will be made to the BILLING NAME and ADDRESS of the purchaser.
When ordering STIHL Machinery, please note that the delivery name and address must match the invoice address and card address for warranty purposes. We cannot ship these items to a person or address that isn’t the invoice address or card address. The card used to order the machinery must also match the billing address, if this is not the case, your order may be cancelled. We have a responsibility as a STIHL dealer to monitor all resale of STIHL products, if we believe you are reselling STIHL products your order may be cancelled.
You must have a unique email address to use our site. You agree that e-mail can be used as a long-distance means of communication, and you agree all notices made via e-mail satisfy any legal requirements that such notices be made in writing.
This confirmatory e-mail will contain all relevant statutory information concerning your contract.
The confirmatory e-mail will also contain a link to these terms and conditions and may be amended from time to time.
You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
It is your responsibility to ensure you are able to receive e-mails from tornevalley.co.uk. We recommend you add tornevalley.co.uk to your ‘safe sender’ list, and check that your online security software does not block e-mails from us. In the unlikely event you do have any difficulty receiving email from us please advise your Internet Service Provider who should be able to assist you further.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third party databases including registered Credit Reference agencies and fraud prevention agencies, who may keep a record of that information. By accepting these terms and conditions you consent to such checks being made. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998.
You undertake that all details you provide to tornevalley.co.uk for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
You must choose a password on completion of registration. You are responsible for all actions taken under your unique email address and password and shall only use the Site under your own email address and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your email address to anyone, nor permit, either directly or indirectly, anyone to use your email address or password.
If there are any changes to the details supplied by you it is your responsibility to inform tornevalley.co.uk as soon as possible.
Registered users are permitted to post reviews on products.
You acknowledge that any review, feedback or rating which you leave may be published and agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to other tornevalley.co.uk sites and publications.
You agree to indemnify and hold us harmless against any claim or action brought by third parties, arising out of or in connection with any feedback, ratings or reviews posted by you on the website, including the violation of their privacy or intellectual property rights.
You grant tornevalley.co.uk a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you. We reserve the right to publish, edit or remove any reviews without notifying you.
Right to cancel / unwanted goods
All purchases are non-transferable.
You may cancel the contract at any time but no later than 14 days after the day you received the product by:
sending the notice of cancellation by email ensuring that you quote your name, address and order reference number; or by completing the Returns form which is available from in the page footer
where you have already received the goods, following our returns authorisation procedure – by contacting tornevalley.co.uk by email or phone. We will provide you with a returns authorisation number along with details on how and where to send your item. Wrap the item securely and include the original invoice along with your returns authorisation number. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
Items that are excluded from the right to cancel include the following: (a) goods made to specification or otherwise personalised.
We will refund your credit card once we have received and processed the item as soon as possible and in any event within 30 days of notice of cancellation. You will be liable for any charges incurred in returning the goods to tornevalley.co.uk or if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods.
For our full terms please see our Returns Policy.
Damaged, defective, incorrectly sent, incorrectly advertised items
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, tornevalley.co.uk shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. Please follow our returns procedure by contacting tornevalley.co.uk by email phone or returns form. We will email you a returns authorisation number along with details on how and where to send your item. Please notify tornevalley.co.uk of the problem in writing as soon as possible and preferably within 10 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
Multi-buy items: Main or qualifying multi-buy items can be returned to us if they are damaged or defective. We are able to offer you a replacement for any qualifying multi-buy items. Due to the nature of these promotions, we cannot offer you a refund for the main or qualifying item alone.
Test of returned items: We test every single return. If a returned item is found not to be faulty by us, we will return the item to you and you will be liable for the postage. We will not refund postage for items found to be in good working order. We are not responsible for incompatibilities of goods purchased and it is the responsibility of the customer to ensure they buy the correct item or model, If you have any doubts please contact us in the first instance.
Machinery Warranty Claims
Manufacturers faults with new garden machinery can be addressed by us or any Authorised Manufacturer Dealer. If you believe you may have a warranty claim for an issue with your piece of equipment, please contact your chosen local authorised dealer to help diagnose the problem. If the machine is found to have a fault which falls outside of the warranty guidelines, the customer will be liable for the cost of repairs.
If you wish for Torne Valley to complete the work, please note that all costs regarding the return of the equipment for the diagnosis and the subsequent re-delivery fall with the customer.
Liability
This section applies only to the extent permitted by law. For the avoidance of doubt, tornevalley.co.uk do not exclude or limit any liability for
personal injury (including sickness and death) where such injury results from tornevalley.co.uk’s negligence or wilful default, or that of tornevalley.co.uk’s employees, agents or subcontractors fraudulent misrepresentation.
tornevalley.co.uk does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
Any information (and accompanying material) provided by tornevalley.co.uk is not intended to replace the attention or advice of a physician or other health care professional. The statements and products on the website are not intended to diagnose, treat, cure or prevent any condition or disease. tornevalley.co.uk strongly advises anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior to using any of the products advertised on the website. tornevalley.co.uk strives to ensure that the information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.
tornevalley.co.uk will do its best to correct errors and omissions as quickly as practicable after being notified of them.
TO THE FULLEST EXTENT PERMITTED BY LAW, TORNEVALLEY.CO.UK MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO THE ACCURACY OF ANY INFORMATION WE PLACE ON THE WEBSITE. THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION OR ENDORSEMENT. UNLESS SPECIFIED IN SEPARATE TERMS AND CONDITIONS RELATED TO A PARTICULAR PRODUCT OR SERVICE, WE MAKE NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE WEBSITE, OR PRODUCTS OR SERVICES OFFERED ON THE WEBSITE WHETHER BY US OR ON OUR BEHALF (INCLUDING FREE SOFTWARE DOWNLOADS) INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY, ACCURACY, CONDITION OR COMPLETENESS, OR ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OR TRADE.
You and tornevalley.co.uk will only be liable under these Terms for losses that are a reasonably foreseeable consequence of the relevant breach of contract.
The products sold on the Site are not for resale or distribution. We reserve the right to suspend accounts where we believe products are being ordered in breach of this Term. tornevalley.co.uk does not accept liability for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from tornevalley.co.uk. when not using the products in accordance with these Terms and Conditions. If you are ordering any machinery which receives a warranty, you accept that the registration in the warranty will be made to the BILLING NAME and ADDRESS of the purchaser.
UNLESS SPECIFIED IN SEPARATE TERMS AND CONDITIONS RELATED TO A PARTICULAR PRODUCT OR SERVICE, WE MAKE NO WARRANTY THAT THE WEBSITE OR PRODUCTS OR SERVICES OFFERED ON THE WEBSITE WHETHER BY US OR ON OUR BEHALF (INCLUDING FREE SOFTWARE DOWNLOADS) WILL MEET YOUR REQUIREMENTS OR WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE OR PRODUCTS OR SERVICES OFFERED ON THE WEBSITE WHETHER BY US OR ON OUR BEHALF (INCLUDING FREE SOFTWARE DOWNLOADS) ARE FREE OF VIRUSES OR BUGS OR ARE FULLY FUNCTIONAL, ACCURATE, OR RELIABLE. WE WILL NOT BE RESPONSIBLE OR LIABLE TO YOU FOR ANY LOSS OF CONTENT OR MATERIAL AS A RESULT OF UPLOADING TO OR DOWNLOADING FROM THE WEBSITE.
YOU ACKNOWLEDGE THAT WE CANNOT GUARANTEE AND THEREFORE SHALL NOT BE IN ANY WAY RESPONSIBLE FOR THE SECURITY OR PRIVACY OF THE WEBSITE AND ANY INFORMATION PROVIDED TO OR TAKEN FROM THE WEBSITE BY YOU.
WE WILL NOT BE LIABLE, IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), PRE-CONTRACT OR OTHER REPRESENTATIONS (OTHER THAN FRAUDULENT MISREPRESENTATIONS) OR OTHERWISE OUT OF OR IN CONNECTION WITH THE WEBSITE OR PRODUCTS OR SERVICES OFFERED ON THE WEBSITE WHETHER BY US OR ON OUR BEHALF (INCLUDING FREE SOFTWARE DOWNLOADS) FOR ANY ECONOMIC LOSSES (INCLUDING WITHOUT LIMITATION LOSS OF REVENUES, PROFITS, CONTRACTS, BUSINESS OR ANTICIPATED SAVINGS) OR ANY LOSS OF GOODWILL OR REPUTATION, OR ANY LOSS OR CORRUPTION OF DATA, OR ANY SPECIAL OR INDIRECT OR CONSEQUENTIAL LOSSES; IN ANY CASE WHETHER OR NOT SUCH LOSSES WERE WITHIN THE CONTEMPLATION OF EITHER OF US AT THE DATE ON WHICH THE EVENT GIVING RISE TO THE LOSS OCCURRED.
Processing of orders
tornevalley.co.uk debits credit and debit cards on the day of shipping. All prices include sales taxes (where applicable) unless otherwise stated. Unfortunately, cards which originate outside of the U.K. are not accepted. Orders which make it through the system with cards which originate from outside the U.K. will be refunded.
Every purchase you make shall be deemed as being performed in Jersey. Jersey law shall govern every aspect of contractual agreement concerning purchases made from the Site.
tornevalley.co.uk aims to arrange shipment of all ‘in stock’ items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers or we are experiencing a high volume of orders. Some items may be unavailable and the current stock status is approximate. tornevalley.co.uk are not able to supply dates our suppliers may get an item in stock.
You can keep track of your order status yourself on-line with the order tracking facility on your account page.
Delivery/title/risk
The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation.
If your delivery address is outside of Mainland UK (as defined in our Delivery Terms, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; tornevalley.co.uk advises each customer to contact their local customs office for further information.
Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
We use a number of third party delivery agents to ensure your orders are delivered to you as quickly as possible. Any losses after the item have been dispatched from our website must be reported to us.
For deliveries before a UK bank holiday, we recommend that you order in advance. For Christmas deliveries, we recommend that you order by the 18th December. During holiday periods, we will endeavour to dispatch all ‘in stock’ orders within 48 hours, however, we cannot guarantee delivery as the post may be delayed in your area.
Miscellaneous
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions
Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.
These Conditions and documents referred to herein (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.
You agree to the terms of our privacy policy which is available on this site
These Conditions will be exclusively governed by and construed in accordance with the laws of England and Wales whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
You may send us notices under or in connection with these Conditions by post to Torne Valley Farm & Country Stores, Bawtry Rd, Tickhill, Doncaster, South Yorkshire, DN11 9EX or by email to admin@tornevalley.co.uk. As proof of sending does not guarantee our receipt.
THE WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT DIRECTIVE
If you’re buying a new electrical item, we will recycle your old one for free.
Why recycle?
Unwanted electrical equipment is the UK’s fastest-growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us.
Please speak to a member of staff for details on how to dispose of your WEEE item in a store. If your new item was purchased online you can post the old item back to us within 28 days including a note stating the item is a WEEE return, your name and the item you purchased from us. Please note that the customer is responsible for any postage charges incurred.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take-back of their old electricals on a like-for-like basis.
TORNE VALLEY LIMITED (“the Company”)
Bawtry Road Tickhill DN11 9EX
Station Road Epworth DN9 1JU
Haddon Road Bakewell DE45 1AW
Trading terms and conditions of sale
These Terms and Conditions shall apply to all agreements for the sale of goods by the Company to the buyer and acceptance of deliver of the goods shall be deemed conclusive evidence of the customer’s acceptance of these Terms and Conditions.
- The Company will render an invoice in respect of goods delivered or purchased during the month.
- All monthly accounts are due for payment by the end of the month following date of invoice.
- Statements will be issued monthly showing aged balances outstanding at statement date.
- The Company reserves the right to charge interest and costs incurred on all accounts not paid by the due date.
- When a special order for a product outside the Company’s normal range is submitted, a deposit may be required which shall be liable to be forfeited if the order is cancelled. The company also reserves the right to charge part/full payment in the event of no deposit being paid.
- (a) The customer acknowledges that before entering into an agreement for the purchase of any goods from the Company he has expressly represented and warranted that he is not insolvent and has not committed any act of bankruptcy, or being a company with a limited or unlimited liability, knows of no circumstances which would entitle and debenture holder or secured creditor to appoint a receiver to petition for winding-up of the company or exercise any other rights over or against the company’s assets.
(b) Goods the subject of any agreement by the Company to sell shall be at the risk of the Customer as soon as they are delivered by the Company to his vehicles or his premises or otherwise to his order.
(c) Such goods shall remain the sole and absolute property of the Company as a legal and equitable owner until such time as the Customer shall have paid to the Company the agreed price together with the full price of any other goods the subject of any other contract with the Company.
(d) The customer acknowledges that he is in the possession of goods solely as bailee for the Company until such time as the full price thereof is paid to the Company together with the full price of any other goods the subject of any other contract with the Company.
(e) Until such time as the Customer becomes the owner of the goods, he will store them on his premises separately from his own goods or those of any other person and in a manner, which makes them readily identifiable as the goods of the Company.
(f) The Customers right to possession of the goods shall cease if he, nor being a Company, commits an available act of bankruptcy or if he, being a company, does anything or fails to do anything which would entitle a receiver to take possession of any assets or which would entitle any person to present a petition for winding up. The Company may for the purpose of recovery of its goods enter upon the premises where they are stored or where they are reasonable thought to be stored and may repossess the same.
(g) The Customer shall be at liberty to agree to sell on any product produced from or with the Company’s goods on the express condition that such an agreement to sell shall take place as agents and bailees for the Company, weather the intending buyer sells on his own account or not and that the entire proceeds therefore are held in trust for the company and are not mingled with any other monies and shall at all times be identifiable as the Company’s monies.
(h) if the Customer has not received the proceeds of any such sale he will, if called upon to do so by the Company, within seven days thereof assign to the Company all rights against the person or persons whom he has supplied any product or chattel made from or with the Company’s goods.
- If on delivery, any goods fail to correspond with the description, sample under which they were sold or supplier or are defective or unfit for any specific purpose for which they were sold or supplier and the customer notifies the Company thereof within 3 days after the delivery, the Company at its option shall either replace those goods or credit the customer with or refund to him the price of those goods but, in either case the Company may make a handling charge if the circumstances so justify. Thereafter the customer shall have no further rights 3whatever in respect of the goods against the Company.
- The Company reserves the right to stop extending credit and call for full payment at any time.
- Those Terms and Conditions and any matters arising thereunder between the Company and the customer shall be governed by the law of England and Wales.
